If you have used your Pen few times and it seems to be drying out, please shake it, let it sit upside down for about 30 minutes. Remember to always put the cap on when you finish using your pen, this will allow you to get best results!
United States: Free shipping fee for domestic, all states within the USA.
World wide: USPS offer different shipping fees, depending on where you are shipping to. Shipping cost will be calculated when you make a purchase at the checkout page. So don't worry, you can see how much delivery is going to cost before buying.
In Vientti Brow we work to fulfill orders as fast as possible! While we can not cancel or change an order once it has been placed, you can definitely return your items, following our Refunds Policy, once the order has been delivered.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub.
If you are out of the USA and needs more information about how to initiate an international inquiry please check the following link below:
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.
If you do not receive a confirmation email, check your personal spam folder. Also, the email address could be misspelled. In case you are still unable to find the confirmation, contact our customer service team to email@example.com
Once your order has entered into our shipping process it cannot be modified or cancelled, So you can cancel your order as long as it is still in processing time. In other words, you are able to cancel your order 24 hours from placing it before order is shipped out for a full refund, no questions asked. Please email firstname.lastname@example.org to cancel within the time period.
If you cancel your order BEFORE it has been shipped, all charges will be automatically refunded. If you cancel your order AFTER it has been shipped, the cancellation will have to be treated as a Return with all applicable fees.
We offer a 30 day money back guarantee with full refund on any used or unused items. Customer just has to pay return label. Simply return your products to us within 30 days of placing your order. Customer is responsible for return shipping costs. All returns are subject to a 15% restocking/disposal and recycling fee on returns past 30-days from ordering. Any type of refund will be issued as store credit if returned after your 30-day window. Because of the nature of our business and products, we are unable to restock or resale any items.
Your satisfaction is our priority, if you don’t feel 100% satisfied with the product, we will refund your money. Refunds are issued to the original form of payment used on an order in case it is cancelled.
Don’t worry, we want you to be totally satisfied so we will solve it for you. What to do: Within two business days after delivery, report the issue to email@example.com. Make sure you include your order number and a photo of the item. We will work as fast as we can to make things right for you!
If your package does not successfully deliver and is sent back to Vientti, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
Please contact us by email firstname.lastname@example.org and we will work with you to correct the order as quickly as possible.