Help Center


Vientti Brow

What to do when my Vientti Brow is drying out?

How to remove my Vientti Brow 3D Pen?

How long does it last?

Is my Vientti Brow 3D pen waterproof?

If I’m not an expert, I can use the Vientti Brow 3D Pen?

Shipping / Order Status

How to track my order?

How does the international shipping works?

Shipping and handling charges

Where do you ship from?

How to change or cancel my order?

How long do the orders take to arrive?

USPS Claim (For International Shipping)

Never received a confirmation email


Order Cancellations



What’s your Refund Policy?

Does Vientti Brow issue refunds?

How long does the refund process take?

What if the product turns out defective?

Can I exchange an Item?

What I have to do if my package has been returned to Vientti?

Payment / Billing

What payment methods do you accept?

What if my credit card is declined?