Help Center


Vientti Stick:

How does Vientti Stick work?

How long does the hold last?

Will it make my hair greasy?

How long does one stick last?

Shipping / Order Status

How to track my order?

How does the international shipping works?

Shipping and handling charges

Where do you ship from?

How to change or cancel my order?

How long do the orders take to arrive?

USPS Claim (For International Shipping)

Never received a confirmation email


Order Cancellations



What’s your Refund Policy?

Does Vientti Brow issue refunds?

How long does the refund process take?

What if the product turns out defective?

Can I exchange an Item?

What I have to do if my package has been returned to Vientti?

Payment / Billing

What payment methods do you accept?

What if my credit card is declined?